This is EXACTLY what always happens to me:

I bought a new stroller and had to wait for delivery.  Well after waiting over a week (was told it would be two), I now have my stroller.  It was a MESS to get it right though. Go figure.  It was for me, why would it go smoothly? I went to pick it up at the store and when I walked it, everything was by the counter waiting. SA-WEET!  My daughter had to use the bathroom and the manager asked if I wanted her to pop the wheels on and throw it together so I could take the kids back out using the stroller.  HECK YEAH!! So when I came back out she was putting the seats on and she lowered the top seat foot rest all the way and then pulled the basket cloth up over the foot bar.  Weird, but okay.  I know nothing about this new stroller, maybe that's "normal".  Then she popped on the second seat and out we went.

I loaded up the kids and stroller and went home.  After I got the kids eating lunch I went out to get my new toy.  THAT'S when I noticed I had been screwed.  Okay, not really, but the bar on the foot rest was all scuffed, had blue scraps on it, and was chipped. I tried to magic eraser it, but no deal.  I called the store and the girl that answered said she'd have to talk to the manager.  Well, an hour had passed so I called the other store  (in a nearby town) and told them the deal and asked if they had a new seat for me.  It took a while for them to call me back, but she had called the owner and worked everything out and I was able to go to their store (to save miles) and get the new seat that I was supposed to get. WHEW.  Yes, annoyed that I had to drive again, but I wanted to check out their store anyway.

I didn't really get to check out their store since my daughter fell asleep in the stroller so I had to keep her on the sidewalk of the HOUSE that the store is in (very common in in this particular town) and had the ladies help me while I held my son in the doorway.  They did an excellent job making me happy and even sold me on a cup holder.  I was looking for one and was very pleased to find out that the accessories from another brand of stroller fit on this one.  They are cheaper and more user friendly.  The one I bought pops on and off and the brand that "goes" with my stroller needs a screw driver and isn't easy to get on/off.



Overall, I am very pleased with my experience, but wish I wouldn't have had to deal with it in the first place.


The store involved: Baby Grand


Would I recommend them?: Yes


Would I purchase from them again?: Yes, especially since you get a discount on stroller accessories if you buy stroller from them! Woot Woot!


Was I happy with the experience?: Not at all, at first.  However, they did make it right.  Granted I had to go to another store, but the owners made it right and that made me happy.


Here is my new toy:

I will do a review on this after I have actually used it and not just played with it.